Terms & Conditions

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Abbott Fire Protection Ltd's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Abbott Group Ltd' 'Abbott Fire Protection, AbbottFire, Abbott Fire, Abbott, AFPro', 'us' or 'we' refers to the owner of the website whose registered office is International House, 61 Mosley Street, Manchester, M2 3HZ.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

*Best Price Promise

Effective Date: 1st December 2024

At Abbott Fire Protection, we are dedicated to delivering high-quality fire extinguishers and annual servicing at the most competitive prices. Our Best Price Promise ensures you receive exceptional value for money without compromising on safety, quality, or compliance. All servicing is carried out by BAFE-qualified engineers/technicians to ensure the highest standards. Please read the following terms and conditions carefully:

1. Scope of the Promise

The Best Price Promise applies exclusively to:
- Fire extinguishers supplied by Abbott Fire Protection.
- Annual fire extinguisher servicing carried out by BAFE-qualified engineers/technicians.

2. Eligibility Criteria

To qualify for the Best Price Promise, the following conditions must be met:

The competing offer must be for an identical product or service:
- For fire extinguishers: The same brand, size, and specifications.
- For annual servicing: An equivalent service carried out by qualified engineers/technicians, covering the same checks and certification requirements.
The competing offer must be from a recognised UK-based supplier or service provider with stock availability or service capacity at the time of the price comparison.
The competing offer must be verifiable with a written quote or publicly advertised price.

3. Exclusions

The Best Price Promise does not apply to:

Clearance, liquidation, or special promotional offers.
Bundled deals or package offers that include additional products or services.
Prices from private sellers or non-certified service providers.
Errors or misprints in competitor pricing.

4. How to Make a Claim

To submit a Best Price Promise claim, please provide the following details:

A copy of the competitor's quote or a screenshot of the advertised price, including the date.
The name and contact details of the competitor.
Submit your claim by emailing info@abbottfireprotection.co.uk.

5. Promise Outcome

If your claim is approved, we will match the competitor’s price.
Abbott Fire Protection reserves the right to decline a claim if the eligibility criteria are not met or if the competitor's price cannot be verified.

6. General Conditions

The Best Price Promise is subject to change or withdrawal at the company’s discretion without prior notice.
All claims are assessed fairly and promptly, with the final decision made by Abbott Fire Protection management.

For any questions regarding our Best Price Promise, please contact Abbott Fire Protection at info@abbottfireprotection.co.uk.

Abbott Group Ltd T/A Abbott Fire Protection – Sales Terms and Conditions

Effective Date: March 2024

These Sales Terms and Conditions ("Terms") govern the sale of goods and services by Abbott Group Ltd T/A Abbott Fire Protection ("we," "us," or "our"). By placing an order, you ("the Customer") agree to these Terms.

1. General

1.1. These Terms apply to all sales of fire safety equipment and services provided by Abbott Fire Protection.
1.2. No variation to these Terms shall be binding unless agreed in writing by us.
1.3. Our quotes remain valid for 30 days unless otherwise stated.

2. Orders and Acceptance

2.1. All orders must be placed in writing or via email and are subject to acceptance by us.
2.2. We reserve the right to refuse any order at our discretion.

3. Prices

3.1. Prices are as stated in our quotation or price list at the time of order confirmation.
3.2. All prices are exclusive of VAT unless otherwise stated.
3.3. We reserve the right to adjust prices due to factors beyond our control, such as supplier increases or changes in taxation.

4. Payment Terms

4.1. Invoices must be paid in full within 30 days of the invoice date, unless otherwise agreed in writing.
4.2. We reserve the right to charge interest at 8% above the Bank of England base rate on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.3. Payment can be made by bank transfer to the account details provided on the invoice.

5. Delivery and Risk

5.1. We will make every reasonable effort to deliver goods or complete services within the agreed timeframe.
5.2. Delivery dates are estimates and not guarantees.
5.3. Risk of loss or damage to goods passes to the Customer upon delivery.

6. Ownership of Goods

6.1. Ownership of the goods remains with Abbott Fire Protection until full payment has been received.

7. Warranty and Liability

7.1. We provide a warranty for defective goods in line with manufacturer guidelines.
7.2. Our liability is limited to the replacement or repair of faulty goods or the refund of the purchase price.
7.3. We shall not be liable for any indirect, incidental, or consequential losses arising from the use of our goods or services.

8. Returns and Cancellations

8.1. Goods may only be returned if defective, damaged, or delivered incorrectly.
8.2. Cancellation of orders must be requested in writing and may incur charges if the order has already been processed or dispatched.

9. Force Majeure

9.1. We shall not be held responsible for delays or failure to perform our obligations due to circumstances beyond our control, such as natural disasters, strikes, or supplier disruptions.

10. Governing Law

10.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

For any questions or clarifications, please contact us at info@abbottfireprotection.co.uk.

Booking Policy

At Abbott Fire Protection, we are committed to providing reliable fire extinguisher servicing to ensure your equipment is safe and compliant. Please review our booking policy:

1. Booking Confirmation

All bookings are confirmed via email or phone and include appointment details, services, and any requirements.

2. Time Slots

Exact times cannot be guaranteed due to the nature of our work.

If delayed by more than 30 minutes, the technician will contact you with an updated arrival time.

Rescheduling due to delays on our part will not incur any fees.

3. Access Requirements

Ensure unobstructed access to all fire extinguishers and provide a representative if needed. Failure to provide access may result in delays or additional charges.

4. Cancellations and Rescheduling

Cancellations or rescheduling can be made up to the day of the booking without fees.

In some cases, same-day cancellations may incur a £45 fee.

To cancel or reschedule, contact us via:

Phone: 0161 258 1929

Email: info@abbottfireprotection.co.uk

5. No-Show Policy

If we are unable to access the site or complete the service due to a no-show or unavailability of a representative, a £60 call-out fee will apply.

6. Changes to Services

Additional work other than basic inspection/services or replacement minor parts will only be carried out with your prior approval, and costs will be communicated before proceeding.

7. Payment Terms

Account Customers: Payment due 30 days from the invoice date.

Non-Account Customers: Payment required on completion via cash, card, or bank transfer.

8. Liability

We are not liable for delays or incomplete servicing caused by restricted access, weather, or emergencies beyond our control.

9. Customer Support

For questions or concerns, contact us at:

Phone: 0161 258 1929

Email: info@abbottfireprotection.co.uk

By proceeding with your booking, you agree to these terms.